Returns & Exchanges
At Torque E-bikes, we stand behind the quality of our performance gear and offer a 30-day return window for all unused products in their original packaging. We are dedicated to ensuring you have the perfect ride, so we make our exchange and refund process as seamless as possible.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Pre-Authorization number and a prepaid shipping label.
Pack Your Gear
Securely place the e-bike or accessory in its original crate or box, ensuring all chargers, keys, and manuals are included to avoid restocking fees.
Ship It Back
Drop off your package at any authorized carrier location or schedule a professional pickup for heavy freight items through our logistics partner.
Inspection and Refund
Once our technicians verify the condition of the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing